Our response to Coronavirus (COVID-19)

First published on 13 March, 2020 and regularly updated as Government guidance changes

Safeguarding the health and wellbeing of our residents and staff continues to be our most important priority. Elderly residents in care homes are amongst the most vulnerable transmission groups of the COVID-19 virus. Below you’ll find the steps we are taking to protect residents in our care and staff in our employment.

Cessation of non-urgent visits

As a preventive step all non-urgent visits to our care homes are being prohibited. Non urgent includes anything where its cessation will not cause immediate risk of harm to the physical or mental wellbeing of our residents and or staff. Examples below;

Permitted to visit: emergency visits from healthcare professional to carry out assessments or treatment

Not permitted: visits from contractors unless they are required to carry out urgent health and safety work.


Visits from friends and family

We are politely reminding friends and family that visiting residents is not permitted.

We are sure that friends and family will understand our reasoning – to protect both our elderly residents and our staff.

We have organised iPads to be available with in each of our homes with Skype facilities for those of you wishing to make video contact with your loved ones.

Am I feeling well?

If you are feeling unwell and or showing symptoms of COVID-19, notably; a cough, a fever, or high-temperature, or are experiencing a shortness of breath, please do not visit a care home, and follow government protocol here. If you have no access to the internet dial 111 for medical advice.

Keeping in contact

As aforementioned, restrictions on non-essential visits doesn’t mean you have to lose contact with your loved ones. Feel free to phone a care home where you can still speak to via phone or see via video calls.

Extra steps

Care staff and management have implemented a variety of extra steps to help protect our residents and employees. These include;

  • Routine deep or extra cleaning.
  • Encouraging 20-seconds hand washing for residents and staff.
  • Enforcing hand sanitisation stations at the front door, for use upon entry and exit. Hand sanitisation stations are position around our care homes for regular use. We have good stocks, as do our suppliers, of soap and hand sanitisers.
  • Ensuring our care staff are aware of the key symptoms of COVID-19 and how to monitor them in residents and team members.
  • Displaying pictorial information at the entrance to each care home to advise visitors on safeguarding of residents and staff.
  • Use of PPE.

An on-going situation

We continue to follow the advice and guidelines provided by Public Health England during the delay phase of the outbreak. As the situation changes we will constantly review and adapt our approach. We will update this page inline with the most current Government information and advice.


Any questions?

If you have any further questions about our response to COVID-19 or the situation at your local care home, feel free to call the care home manager directly on 0115 9400635.

We thank you for your co-operation and for considering the health and wellbeing of our residents and staff at this time.